Customer Service Representative
Elite Comfort Solutions, LLC Elite Comfort Solutions, LLC Havre de Grace, MD Havre de Grace, MD Full-time Full-time Estimated:
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 14 days ago 14 days ago 14 days ago Qualifications, Knowledge, Education &
Experience:
Must be at least 18 years of age to perform this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and
Responsibilities:
Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and follow-up.
Develop processes and procedures for obtaining timely and accurate customer feedback.
Manage the flow of shipping tickets; including copying and sending to the appropriate parties Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including back orders Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns Act as back-up to production control clerk and cross training as required, to stay current.
Participate and encourage participation in the Continuous Significant Improvement Quality Process.
Maintain professional and technical knowledge by attending educational workshops; bench-marking professional standards; reviewing professional publications and establishing personal networks Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations Requires integrity, independent action, originality, evaluation and judgment Maintain the highest level of confidentiality regarding sensitive information and/or records Other duties as assigned Education:
Certificate or A.
A.
from college or technical school
Experience:
1-2 years business to business (B2B) customer service experience or training, or equivalent combination of education and experience Knowledge, Skills, and Abilities:
Attendance/Punctuality - Is consistently at work and on time.
Quality - Demonstrates accuracy and thoroughness; maintains a clean and organized work environment.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
Good attention to detail.
Able to work accurately from verbal and written instructions.
This description is a general statement of required major duties and responsibilities performed on a regular and continual basis.
It does not exclude other duties that may be assigned.
Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the Privacy Notice tab located at http:
//privacy.
leggett.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 14 days ago 14 days ago 14 days ago Qualifications, Knowledge, Education &
Experience:
Must be at least 18 years of age to perform this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and
Responsibilities:
Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and follow-up.
Develop processes and procedures for obtaining timely and accurate customer feedback.
Manage the flow of shipping tickets; including copying and sending to the appropriate parties Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including back orders Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns Act as back-up to production control clerk and cross training as required, to stay current.
Participate and encourage participation in the Continuous Significant Improvement Quality Process.
Maintain professional and technical knowledge by attending educational workshops; bench-marking professional standards; reviewing professional publications and establishing personal networks Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations Requires integrity, independent action, originality, evaluation and judgment Maintain the highest level of confidentiality regarding sensitive information and/or records Other duties as assigned Education:
Certificate or A.
A.
from college or technical school
Experience:
1-2 years business to business (B2B) customer service experience or training, or equivalent combination of education and experience Knowledge, Skills, and Abilities:
Attendance/Punctuality - Is consistently at work and on time.
Quality - Demonstrates accuracy and thoroughness; maintains a clean and organized work environment.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
Good attention to detail.
Able to work accurately from verbal and written instructions.
This description is a general statement of required major duties and responsibilities performed on a regular and continual basis.
It does not exclude other duties that may be assigned.
Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the Privacy Notice tab located at http:
//privacy.
leggett.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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