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Club Manager

Company Name:
JRG Fitness Operations, LLC
Based out of Atlanta, JRG Fitness Operations, LLC is amongst the largest franchisees in the fitness industry. With 30+ locations in 9+ state, JRG spans large portions of the United States under the SNAP FITNESS brand of neighborhood gyms. JRG employs sales staff, repair techs and personal training staff as part of a team that looks to fulfill the JRG mission of building great fitness communities.
## Job Purpose:
The Club Manager accomplishes financial objectives by providing exceptional customer service, maintaining a clean gym environment and driving membership sales.
## Job Duties:
Maintenance:
Maintains a clean, functional and organized gym with provided tools and guidelines.
Completes cleaning tasks during each shift including, but not limited to cleaning gym equipment, mopping, vacuuming, window cleaning, etc.
Determines and communicates equipment repair needs in a timely manner.
Sales/Marketing:
Attracts potential members by answering membership and service questions as well as suggesting information about options and services.
Follows training in best practices of salesmanship to maximize conversion rate.
Opens member accounts by accurately recording account information.
Follows up on sales leads, tracks the leads on company's Prospect Database and uses that system to improve sales.
Generate membership prospects through various activities such as: developing relationships with local businesses; identify advertising targets; involvement with related organizations, building partnerships with resident organizations (such as apartment complexes, neighborhood associations, etc.).
Customer Service:
Remains customer focused in all interactions with members and prospective members.
Maintains member records as necessary by updating account information.
Resolves billing or service problems; selecting and explaining the best solution to solve the problem; following up.
Maintains proper records per company policies and procedures.
Collects feedback from members and shares suggestions with management.
Contribute to team effort by accomplishing related results as needed.
## Skills/Qualifications/Personal Traits:
Customer Service, Problem Solving, Active Listening, Phone Skills, Resolving Conflict, Results Driven, Calm under pressure, Tactical Planning, Passionate about fitness and health, maintains a healthy body image and professional demeanor
## Preferred Education/Experience:
College Degree (preferably in Business or a Fitness-related field); gym/fitness-center experience, passion for fitness and health.
Req #: 677044
Status: Active
State: MD
City: Havre de Grace
Postal Code: 21078
Category: Customer Service, Sales, Marketing/Advertising/Public Relations, Fitness
Job Type: Full Time

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